Shipping Policy 🚚

Icecliquejewelry offers a variety of practical household items, lifestyle accessories, gifts, outdoor products, and everyday finds. Because products may be stored at different fulfillment locations, shipping methods and delivery times can vary from one order to another.

This page explains what customers can expect after placing an order with us.

Order Processing

After your payment is successfully authorized, your order enters our preparation process.

During this stage, we may:

• Confirm the payment and shipping information;

• Perform basic order and fraud-prevention checks;

• Prepare, inspect, and package the products;

• Assign the order to the appropriate fulfillment location.

Most orders are prepared within a few business days. Orders placed during weekends, public holidays, major sales, or periods of unusually high demand may require additional processing time.

Processing time is separate from carrier transit time.

Estimated Delivery

Delivery estimates depend on the destination, product availability, selected shipping service, customs procedures, and local carrier conditions.

The estimated delivery window shown at checkout or in your order confirmation is provided as a general guideline rather than a guaranteed arrival date.

Delivery may take longer due to circumstances such as:

• Severe weather;

• Customs inspections;

• Public holidays;

• Transportation disruptions;

• Remote delivery locations;

• High seasonal shipping volume;

• Incomplete or incorrect address information;

• Delays within the local postal network.

Icecliquejewelry cannot guarantee delivery by a specific date unless that guarantee is expressly provided by the carrier.

Shipping Charges

Available shipping options and applicable charges are displayed during checkout before payment is completed.

Shipping fees may be calculated based on:

• Delivery destination;

• Package weight or dimensions;

• Product quantity;

• Selected shipping method;

• Promotional shipping offers.

Some orders may qualify for free or discounted shipping when the conditions displayed on our website are met.

Shipping charges already paid are generally non-refundable once an order has entered fulfillment or shipment.

Multiple Packages 📦

To make delivery more efficient, products from the same order may be shipped separately.

This can happen when:

• Items are stored in different warehouses;

• Products have different preparation times;

• A package exceeds carrier size or weight limits;

• One item is ready to ship before another.

You may receive more than one tracking number, and packages may arrive on different days. Separate shipments do not mean that items are missing from your order.

Tracking Your Order

When tracking information becomes available, it may be sent to the email address used during checkout.

Please allow time for the carrier to scan and activate the tracking number. In some cases, tracking may not update immediately after the shipping confirmation is issued.

Tracking updates are controlled by the carrier. Temporary gaps between scans do not necessarily mean that the package has stopped moving.

For tracking assistance, contact:

JadePowlowskizq@outlook.com

Please include your order number and the email address used when placing the order.

Address Accuracy

Customers are responsible for reviewing their shipping information before completing checkout.

Please make sure the following details are complete and correct:

• Full recipient name;

• Street address;

• Apartment, unit, or suite number;

• City, state, and postal code;

• Country;

• Contact phone number, when requested.

If you notice an address mistake, contact us as soon as possible.

We will try to update the order before shipment, but address changes cannot be guaranteed after processing has started.

Icecliquejewelry is not responsible for delays, failed delivery, or package loss caused by an incorrect, incomplete, or outdated address supplied by the customer.

Address Changes After Shipment

Once a package has been handed to the carrier, we may be unable to redirect it.

Customers may need to contact the carrier directly to request a delivery update, pickup arrangement, or address correction. Additional carrier fees may apply.

Any carrier-approved change is subject to the carrier’s own rules and availability.

International Orders 🌎

International shipments may be reviewed by the customs authority of the destination country.

Customers may be responsible for import duties, taxes, brokerage fees, customs charges, or other government-imposed costs unless otherwise stated at checkout.

These charges are not controlled by Icecliquejewelry and are not included in the product price or standard shipping charge unless clearly indicated.

Customs processing may also extend the delivery time.

Customers are responsible for confirming that the products they order may be legally imported into their destination country.

Delivery Attempts

Depending on the shipping service and local carrier, a delivery attempt may require:

• A signature;

• Access to the building or property;

• Collection from a nearby pickup point;

• Additional delivery instructions;

• A second delivery attempt.

Customers should follow the instructions provided by the carrier when a package cannot be delivered on the first attempt.

Packages that are refused, left unclaimed, or returned because the customer did not arrange collection may be subject to additional shipping or handling costs.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check around the delivery area;

• Ask household members or neighbors;

• Contact the building manager or front desk;

• Review any delivery photo or carrier notice;

• Contact the local carrier.

Carriers may occasionally mark packages as delivered shortly before the final handoff. We recommend allowing a brief period for the package to appear before reporting it missing.

After completing these steps, contact us at:

JadePowlowskizq@outlook.com

Include your order number, tracking number, and a description of the issue.

We will review the available shipping information and help determine the appropriate next step. However, we cannot guarantee a refund or replacement for packages confirmed as correctly delivered by the carrier.

Lost or Significantly Delayed Packages

A package may be considered delayed when it has not received a tracking update for an extended period or has moved beyond the expected delivery window.

Before a replacement or refund can be considered, we may need to:

• Review the tracking history;

• Contact the shipping provider;

• Confirm the delivery address;

• Wait for the carrier’s investigation;

• Request additional information from the customer.

Please do not submit multiple payment disputes or carrier claims while our review is in progress, as this may delay the resolution process.

Damaged Packages

If your package or product arrives damaged, contact us promptly and provide:

• Your order number;

• Photos of the outer package;

• Photos of the shipping label;

• Photos or video showing the damage;

• A description of the affected product.

Please keep the item, packaging, and included materials until the case has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, replacement part, store credit, or another appropriate resolution.

Returned-to-Sender Packages

A shipment may be returned to the sender because of:

• An incorrect or incomplete address;

• Multiple unsuccessful delivery attempts;

• Failure to collect the package;

• Refusal of delivery;

• Customs-related issues;

• Carrier restrictions.

If a package is returned for a reason not caused by Icecliquejewelry, reshipping fees or other delivery costs may apply.

Any refund approved for a returned-to-sender order may exclude original shipping charges and other non-recoverable carrier costs.

Order Changes and Cancellations

Orders may enter processing shortly after payment is completed.

To request a change or cancellation, contact:

JadePowlowskizq@outlook.com

We will make a reasonable effort to assist, but we cannot guarantee changes or cancellation after the order has entered preparation, fulfillment, or shipment.

Once an order has shipped, it must generally be handled according to our Returns & Refunds Policy.

Contact Us

For questions about shipping, tracking, delivery, address corrections, or damaged packages, contact:

Icecliquejewelry
Email: JadePowlowskizq@outlook.com

Please include your order number whenever possible so we can locate the order more efficiently.