Returns & Refunds Policy 📦

At Icecliquejewelry, we carefully select practical, giftable, and everyday products for your home, lifestyle, travel, and personal use. We understand that sometimes an item may not be the right fit, so we have created a straightforward return process.

30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the product must be:

• Unused and in its original condition;

• Free from damage, stains, odors, or signs of wear;

• Returned with its original packaging, accessories, manuals, and included parts;

• Accompanied by valid order information or proof of purchase.

Items sent back without contacting us first may not be accepted.

Start a Return

Before mailing anything back, contact our support team at:

Email: JadePowlowskizq@outlook.com

Please include:

• Your full name;

• Order number;

• Name of the product;

• Reason for the return;

• Clear photos or a short video if the item is damaged, incorrect, or defective.

Our team will review your request and provide the appropriate return instructions.

Please do not send returns to the address shown on the shipping package unless our team specifically confirms that address. Some orders are shipped through different fulfillment locations.

Change of Mind Returns

Changed your mind? No problem. Eligible unused products may be returned within the 30-day return period.

For returns that are not related to a defect, shipping error, or product damage:

• The customer is responsible for return shipping costs;

• Original shipping charges are not refundable;

• Any customs fees, duties, or carrier charges are not refundable;

• We recommend using a trackable shipping service.

Icecliquejewelry is not responsible for return packages that are lost, delayed, or delivered to an unapproved address.

Damaged, Defective, or Incorrect Items 🛠️

Please inspect your package shortly after delivery.

Contact us as soon as possible if:

• The item arrived damaged;

• The product does not function as expected;

• You received the wrong item, color, size, or quantity;

• Parts or accessories are missing.

To help us resolve the issue quickly, send clear photos of:

• The product;

• The shipping package;

• The shipping label;

• The damaged area or incorrect item.

Depending on the situation, we may offer a replacement, refund, store credit, replacement part, or another suitable solution.

Please do not discard damaged products or packaging until your request has been reviewed.

Products That Cannot Be Returned

For hygiene, safety, customization, or clearance reasons, certain products may not qualify for return, including:

• Personalized or custom-made products;

• Used personal-care or beauty items;

• Opened hygiene-related products;

• Gift cards;

• Clearance or final-sale items;

• Products damaged through misuse, improper installation, accidental damage, or normal wear;

• Items missing original parts, packaging, or accessories.

If you are unsure whether your item can be returned, contact us before sending it back.

Refund Review

Once your return arrives, we will inspect the product and notify you of the result.

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank, card provider, or payment service.

Please allow approximately 5–10 business days for an approved refund to appear after it has been processed.

A refund may be reduced or declined if the returned product:

• Shows signs of use;

• Is damaged after delivery;

• Is incomplete;

• Has been returned without authorization;

• Does not match the condition described in the return request.

Order Cancellations

Orders begin processing soon after they are placed.

To request a cancellation, email us as quickly as possible at:

JadePowlowskizq@outlook.com

We will try to help, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, you may need to wait for delivery and request a return under this policy.

Exchanges

We do not guarantee direct exchanges because product availability can change quickly.

The simplest option is usually to return the eligible item and place a new order for the preferred product, size, color, or quantity.

For damaged or incorrect items, contact us before placing a replacement order.

Refused and Unclaimed Packages

Packages refused at delivery, left unclaimed, or returned because of an incorrect or incomplete address may be subject to shipping and handling deductions.

Please review your shipping address carefully before completing checkout.

Contact Icecliquejewelry

For return, refund, cancellation, or order-related questions, contact:

Icecliquejewelry
Email: JadePowlowskizq@outlook.com

Please include your order number so our team can assist you more efficiently.